ematrix

                                                              Return policy

1. The return shipping fee will be borne by our shop. (If the product does not meet the free shipping standard after the return, the original order will be added to the announced shipping fee).

2. It takes about 24 to 48 hours after you pick up the goods or sign for the goods before the logistics provider will reply to the shop’s message that you have completed the pickup. Therefore, please wait 48 hours after picking up or signing for the goods before applying for return online. It is inconvenient Please forgive me!

3. Each order only provides one free return service. If you need to return the goods within 7 days, please bear the shipping cost. To avoid disputes, please make sure to accept the product before returning it.

For the case of receiving "defect" or "wrong style"

Sorry to let you receive a defective product!
If you receive defective goods
To speed up the process, please take a photo and send it to LINE or private message.
Leave a defect description Order number or mobile customer service will try to help you deal with it.
The shipping part will be borne by our shop, so you don’t need to bear any more expenses

※ Intimate reminder of non-defective range:
Slightly off-line, exposed thread, very small stain, smell of dye, color difference, button hole not opened, pocket hole not opened, etc.

Cannot handle return

The returned goods must be packaged intact and intact with complete accessories, which will not affect the brand new goods that are sold again

1. The identification period of more than 7 days includes holidays.
2. If the product is personal clothing or sanitary products, it is not included in the return service due to hygiene and safety considerations
3. Do not expose the packaging of products such as zipper bags/shoe boxes. Please use plastic bags/cartons outside the packaging to protect your privacy and avoid liability issues when the contents are lost/damaged.
4. If you request a paper invoice, you must send the invoice back to the order for all returns. If the invoice is lost, please contact customer service
5. The product has traces of use, taste, or artificial stains, powder makeup, etc., and returns are not accepted.
6. The product has been cut off the label, has been washed in the water, modified the size, other processing, the product or accessories are lost or damaged.
7. If the gift is not returned, the refund amount will be refunded after deducting the cost of the gift.