ematrix

                                                            Shipping policy

【Notes on transaction】

 

The number of products provided on this platform is limited. Please complete the ordering process as soon as possible after selection. Putting it in the shopping cart does not mean that you have completed the order. If other users have completed the ordering process before you complete the ordering process, the system will notify you Your item has been sold out, please remove it from your shopping cart.

 

You have to place an order based on the confirmed product quantity and price mechanism provided by this platform. For the content of your order, the company accepts the order, except for rejection with a legitimate reason within 2 working days after the order is placed. However, if you have paid, unless otherwise provided by law, the transaction is deemed to be established.

 

This platform has to set the upper limit of the quantity ordered by individual consumers for specific products. When placing an order beyond the upper limit of the quantity, or the same consumer repeats and places multiple orders with multiple accounts, the platform only bears the responsibility for a single consumer to ship according to the upper limit of the quantity.

 

The delivery of goods on this platform is based on the method selected and specified when you order. The pricing of the goods does not include shipping costs. However, if you meet certain promotion conditions, the shipping will be borne by the company according to the shipping method you choose. If you do not meet the preferential shipping conditions due to part of the goods returned, the company will charge the original shipping cost of the order from the amount of your cancellation refund (the shipping cost is subject to the platform announcement when the order is placed).

 

You have to exercise the right to terminate the contract within the appreciating period 7 days after the arrival of the goods in accordance with Article 19 of the Consumer Protection Law. Please note: The appreciation period is not a trial period. It is only for evaluating whether you purchased the product. If the returned product is not in a new and complete state (including the original packaging of the product), it may affect your right to cancel the contract and refund.

 

If the company will refund you in accordance with the law or contract, you agree that the company will refund the refund to your online account on this platform in advance. You have to settle your online account balance at any time and apply for a refund to your physical account. The relevant handling fees are borne by the company.

Please refer to the shopping instructions of this platform for matters not covered by shopping on this platform.

 

 

【Intellectual Property Rights】

 

All content on this platform, including but not limited to: product photography, model photos, art illustrations, platform architecture, programming, platform screen arrangements, design layouts, trademarks, other signs or information, etc., belong to the company or related rights holders Objects that have intellectual property rights in accordance with the law are protected by copyright law, trademark law, patent law, trade secret law, and fair transaction law. They cannot be used arbitrarily without the prior permission or authorization of the company or the right holder to avoid infringement or illegal liability.

 

 

【Limitation of Liability】

 

You agree that for disputes arising from the use of this platform or shopping on this platform, unless otherwise required by law, the upper limit of liability shall be 3 times the actual payment to the company for your use or purchase. The same applies to your liability for compensation to the company due to violation of the terms of use of this platform or other breach of contract.

 

 

[Service suspension and disclaimer]

 

The company will maintain the normal operation of this platform in a way and technology that meets the current generally reasonably expected security. In the following circumstances, the company has the right to suspend the provision of all or part of the services on this platform, and is not obligated to notify you in advance, and the company shall not be liable for any compensation or compensation for any direct or indirect damage caused thereby:

 

Relocate, replace, upgrade, maintain or repair related software and hardware equipment of this platform;
 

Service suspension or interruption caused by natural disasters or other force majeure factors;
 

Service suspension or interruption due to service interruption of telecommunications or website companies or other reasons not attributable to the company;
 

The information displayed on this platform is incorrectly affected by external forces, or is forged, altered, deleted or retrieved, or the system is interrupted or cannot operate normally;
 

The user suspends or terminates the service for the user in violation of the terms of use or laws of this platform;
 

Other situations where the company believes it is necessary to suspend or terminate the service.
 

When the company's foreseeable software and hardware maintenance plans may cause the website to suspend or terminate the service, it will make an announcement on this platform in an appropriate manner as much as possible before the occurrence of the situation.

 

 

【Breach of contract】

 

In order to protect the rights and interests of all users of this platform, if you have one of the following circumstances, the company may suspend or terminate your shopping qualification or refuse you to use all or part of the services of this platform:

 

Provide wrong or false information to log in;
 

Unauthorized use of credit cards or other fraudulent use of financial accounts;
 

The shipped package is returned due to personal factors, or exceeds the number of non-collections specified by the company
(1) Choose to pick up and pay for the goods from a supermarket, and fail to pick up the goods at the designated store within the notice period

(2) Choose home delivery and pay on delivery. When the logistics company delivers, no one signs or rejects the package

 

Recurring returns and other behaviors determined by the company due to personal factors;
 

Harassing or improper words and deeds to the customer service department of the company;
 

Other customers who violate the terms of use of this platform or violate legal provisions, fail to follow the agreement between the two parties, and maliciously abuse the rights and interests of the service.
 

You agree that when the company suspends or terminates your shopping eligibility in accordance with the terms of use of this platform, or refuses to use all or part of the services of this platform, you do not need to obtain your consent, and the company is not responsible for you or any third party Duty or responsibility.

 

 

[Validity of this consent, applicable law and competent court]

 

If all or part of any clause of the terms of use of this platform is invalid, it will not affect the validity of other agreements. The rights and obligations between you and the company shall be determined in accordance with the terms of use of this platform and relevant applicable announcements or specifications of this platform. If there is any dispute, you can file a complaint or response to the customer service contact information recorded on this platform, and both parties should uphold the utmost sincerity and resolve it through negotiation based on the principles of honesty, credibility, equality and reciprocity. If it is still not resolved through negotiation, unless otherwise provided by law, both parties agree to use Taiwan Taoyuan District Court as the court of first instance jurisdiction.